CRM Suite

Imagine one place for EVERY SINGLE CHANNEL

BRIDGING THE GAP IN TECHNOLOGIES

Teamwork extracted the traditional customer module in point-of-sale and on the web into a Customer Relationship Management Service (CRM service) that operates in the cloud, serving all channels.

We coined the concept of the Universal Customer, where a customer’s profile can be instantly accessed through any channel of the retailer’s business. Why not have a central database where all customer data is managed, including profile information, transaction history and rewards program? Our CRM is packed with features that come standard with Teamwork, as customers are the single most important aspect to a retailer’s success:

• Universal customer access in real-time with customer profile available across all channels
• Complete visibility into customer profile including entire purchase history and any open orders
• Increase revenues & loyalty through marketing and transactional email campaigns
• Keep track of communications with the customer and even track “to-do” lists
• Recognize & engage with a valued customer regardless of which channel they contact you on

Imagine that when a sale is done online, your staff has full visibility of that sale in-store to service the customer. Conversely, when a sale is done in the store, it is immediately visible online. There is no duplication of the customer record. Gift cards, coupons and rewards can be used across all channels. A customer can buy something online and return it in-store, putting the money right back on the credit card they used online without requiring the card on-hand.