Poractive Customer Support
Our expertise working with POS software technology, and their business partners, has allowed us to craft a support model that is unique in our industry. It is a support model that is proactive rather than reactive, allowing us to respond to problems before our clients even know they exist to eliminate them before they become a large issue.
We monitor each and every client’s transactions and settlements to make sure there are no errors, no duplicate batches, and if there is an issue to troubleshoot we will coordinate with your POS techs directly to quickly resolve an issue.
We proactively manage your account for fraud and compliance and will take action to resolve issues, many times before you are even aware they exist.
Our customer service team quickly responds to the needs of our clients. We resolve issues in minutes that can take other processors hours or sometimes days because of our software knowledge.